Product · AI · Fintech

Hi, I'm Pradyumn — a Product Manager building AI & data-driven products for collections, payments & insurance.

I enjoy taking ambiguous business problems in regulated domains and turning them into experiments, roadmaps, and products that ship across geographies.

▲ $44M+ collections impact
⚡ $600K / year cost savings
📱 40% lift in policy bookings
View case studies Contact me
Pradyumn Chauhan
Product Manager · Fintech · AI-ready platforms
● Open to opportunities
Quick snapshot
Product Manager with experience across collections, fintech & general insurance, working with clients like American Express, JP Morgan & ICICI Lombard. Expert in end-to-end product launch and A/B testing.
Collections & credit risk AI-led engagement
Currently focused on
Designing AI-assisted customer journeys for collections & repayments

About

I’m a Product Manager with a background across software engineering, data & ML, and digital product ownership. I’ve worked on products touching collections, payments, digital insurance distribution, fraud & churn.

My sweet spot is where regulation, risk, and revenue meet — designing products that are compliant, technically sound, and commercially meaningful.

Experience

Product Manager
Transworld Systems Inc · Collections · US & EMEA
Working with portfolios for American Express & JP Morgan
Led product for digital collections and customer engagement, across SMS, email and web journeys.
Highlights:
  • Drove $44M+ collections impact across FY23–25 by optimizing omnichannel strategies.
  • Built in-house AWS + SendGrid email platform, saving ~$600K/year.
  • Introduced AI-driven communication journeys & A/B tests to improve engagement and recovery.
Collections Experimentation AWS Omnichannel comms
Product Manager
ICICI Lombard · iPartner & NYSA
Digital insurance distribution products
Owned feature development and growth for partner-facing & customer-facing insurance apps.
Highlights:
  • 40% increase in policy bookings via product & UX improvements.
  • Shipped 60+ features improving engagement, efficiency and partner experience.
  • Drove adoption and usage across agents & partners.
Insurance Growth Mobile app
Senior Systems Engineer / Analyst
Infosys
Data & ML for financial services clients
Worked on risk, churn & fraud-related solutions with ML & analytics for enterprise clients.
Highlights:
  • Built models to improve early risk detection for customer & transaction behaviour.
  • Worked on solutions aligned with PCI-DSS & GDPR requirements.
ML & data Risk & fraud Enterprise

Selected work / case studies

Quick Pay – Frictionless Payments (+15% uplift)
Login-less, mobile-first payment flow for high-intent SMS users
  • Identified high drop-offs caused by mandatory login despite ~80% traffic coming from SMS.
  • Designed a secure, 2-step Quick Pay journey with auto-populated defaults and flexible installment options.
  • Balanced UX simplification with security using TLS encryption and time-bound (24h) payment links.
Impact: +15% increase in completed payments · lower bounce rates · faster payment completion
📘 View full case study
Email Engagement Enhancement – Restoring Gmail Open Rates
Deliverability recovery using authentication, compliance, reputation monitoring & experimentation
  • Diagnosed near-zero Gmail opens (Gmail ~70% of traffic) due to spam placement and poor domain reputation.
  • Implemented Google Postmaster + SNDS monitoring and enabled one-click unsubscribe for compliance.
  • Worked with infra teams to deploy SPF, DKIM, DMARC and protect parent domain reputation.
  • Load-balanced domains/IPs, partnered with InboxAlly, improved telemetry, and ran subject/content experiments.
  • Built an AI-powered custom GPT to assess collection emails for compliance and quality checks.
Impact: Gmail open rates improved from ~0–2.5% → 10–30% across domains
📘 View full case study
AI-driven digital collections for Amex & JP Morgan
Transworld Systems Inc · Collections platform
  • Redesigned digital engagement strategy across SMS, email & web with an experimentation-first approach.
  • Introduced AI-assisted communication journeys and optimized timing, frequency & messaging.
  • Moved email comms in-house on AWS + SendGrid, unlocking flexibility and significant vendor savings.
Impact: $44M+ in collections influenced · $600K / year savings in email costs.
Driving partner growth for iPartner (ICICI Lombard)
Insurance sales & servicing app
  • Shipped features to improve onboarding, search, quotes and policy issuance flows for agents.
  • Worked closely with business & tech to prioritize roadmap using data & partner feedback.
  • Enhanced app experience to drive more policies and repeat usage.
Impact: 40% uplift in policy bookings · deeper partner engagement.
Risk & churn analytics for financial services
Infosys · ML & analytics
  • Contributed to ML solutions for churn & fraud detection in highly regulated environments.
  • Collaborated with cross-functional teams to translate business risk into data problems.
Impact: Better early-warning signals & decision support for risk teams.

I’ll be adding public-friendly deep dives & redacted PRDs here soon. Feel free to reach out if you’d like to discuss any of this in detail.

Skills & tools

Product
Roadmapping OKRs RICE / prioritization Experiment design User stories & PRDs Stakeholder management
Data & analytics
SQL Dashboards & KPIs Funnels & cohorts A/B testing
Tech & AI
AWS (Lambda, Glue, S3, CloudWatch) APIs & integrations SendGrid AI-assisted journeys
Domains
Collections & recoveries Fintech & payments Insurance Risk & compliance

Links

🐙 GitHub 🔗 LinkedIn

Contact

Best way to reach me is via email or LinkedIn. Always happy to talk about product roles, fintech/collections problems, or AI-driven customer journeys.

📧 pradyumnchauhan.236@gmail.com
🔗 linkedin.com/in/pradyumn-chauhan